We will ensure that the price of goods and services we are offering are clear and easily found. This means that we will show the actual price clearly and there will be no hidden extras, such as taxes or packaging. A postage/delivery charge will be clearly indicated on the order form and we will show the total price you pay before you confirm the order.

The price you pay is displayed on this website at the time we receive your order. However, while we try to ensure that all prices on our website are accurate, errors may occur. In the event of a pricing error, we reserve the right to offer you the option of purchasing the item at the correct price, or cancelling the order and sending you a full refund.

Where we are able to save you money, we like you to be able to see the amount you are saving. This is why all our products have two prices, and some products on the site have three prices shown against them:

"RRP": the Manufacturer’s Recommended Retail Price.

"Was": the price that the product has been sold at in some/all of our retail outlets and/or on the website for a minimum of 28 days in the previous six months.

"Our Price": the current sale price on the website.

On the detail page for each product with a listed RRP you will also see a red star with SAVE and a percentage (e.g.: 50%). This represents the difference between the RRP and the price you will pay today at our online store, i.e.: you make a 50% saving as compared to the Manufacturer’s Recommended Retail Price.

We do tell you all the different ways of paying and tell you clearly how to pay. Due to the payment software this website uses, you may be subject to a credit check.

We will agree when we will deliver the goods to you. Subject to stock availability, normal delivery is 24-48 hours. However, if the order is placed after 3pm on a Friday, or during the weekend, despatch will normally take place on the next working day.

If we cannot deliver within the agreed time we should tell you immediately and, with your agreement, arrange another time for delivery. If we cannot agree another time for delivery, we will offer you a full refund.

Please note that rings are usually stocked in standard sizes (ladies’ J-Q, men’s R-U). If you order a size outside the relevant range, it is possible that the price may vary or that we may be unable to supply it. You will always be offered the option of a refund.

The site must be secure for sending personal information.

All our advertising must meet the conditions of the Advertising Standards Authority code which you can see at www.asa.org.uk. If the website contains advertising material from other people or organisations we should clearly identify this material.

Any promotion/offer we have must meet the conditions of the Sales Promotion Code which you can see at www.asa.org.uk. All promotions/offers are subject to availability, exclude gift vouchers, and we offer no cash alternatives.
We reserve the right to change promotions/offers at any time.

Offer applies to HPJ Jewellers stores only.
Offer expires 28/11/10.
Customer must save £100+ between August 2010 and 28/11/10
20% discount will not be applied in conjunction with any other offer or sale line.
20% discount will only be applied between 01/10/10 and 28/11/10.
Offer is not valid online.
£100+ must be spent in one transaction in order to qualify for 20% saving.
If the balance of the saving is not spent by 28/11/10, the outstanding balance will only be refunded as a credit note.
Prices are subject to change during the promotional period.
Customers must retain the receipt as proof of a deposit or saving made towards an item.
There is no limit on the amount that a customer may deposit towards an items/items.

Offer applies to HPJ Jewellers stores only.
Offer expires 28/11/10.
Only one voucher code/e-mail may be used per transaction between 01/10/10 and 28/11/10 and £100+ must be spent in order to qualify.
Voucher cannot be used in conjunction with any other offer or sale line.
Offer is not valid online.
£100+ must be spent in one transaction in order to qualify for 20% saving.

We must meet your obligations under the consumer protection laws currently in force;

1994 - The Sale and Supply of Goods Act
1979 - The Sale of Goods Act
1982 - The Supply of Goods and Services Act
1974 - The Consumer Credit Act
1968 - The Trade Descriptions Act
1977 - The Unfair Contract Terms Act
2000 - The Consumer Protection (Distance Selling) Regulations
1987 - The Consumer Protection Act

If you would like to know more about the protection and remedies provided under these Acts, you should contact either your local Trading Standards Department, or your nearest Citizens’ Advice Bureau.

We will provide to you full contact details of our website, including fax numbers, an address for correspondence, and our email address. If we trade under the name of a company, we will display its registered name and address.

We will set out the Terms and Conditions of our contracts clearly and in plain English. They must be found easily on the site. We must say that contracts do not affect the consumers’ statutory rights.

We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the consumer ordered. We will give all refunds as soon as possible, and at the latest within 30 days of agreeing to give the refund, taking into account the original method of payment. You, as the consumer, are required to take reasonable care of the item(s) prior to your cancellation of the order.

As this purchase has been made through distance selling methods (ie via the Internet, mail order, or by telephone or fax), you are entitled by law to cancel this order within seven working days after receiving the goods without giving a reason. This is known as a "cooling off" period. The change of mind/cooling off period excludes earrings & body jewellery for reasons of hygiene. Sets that contain earrings are also excluded from this policy. All of the above is in addition to your statutory rights.

If you intend to return the goods under this provision, they must be unworn, and you are required to take reasonable care of the item(s) prior to your cancellation of the order. Should you decide to do this, we will refund your money (excluding delivery charges) within 30 days. Returns must be made by registered post and you will have to pay for the cost of returning the goods, unless otherwise agreed by our Customer Services Department.

We will make it clear if we are providing a guarantee. If we are, we will make clear what is covered, for how long, and that the guarantee does not affect your statutory rights. We will also say if an insurance company is backing the guarantee. If it is, we will give the name and address of the insurer and we will provide the policy.

We will provide a receipt with the goods. We will correct any mistakes in bills, receipts or payments as soon as possible.

We will deal with complaints effectively. Our system for handling complaints will be;

• Fair
• Confidential
• Effective
• Easy to Use
• Speedy - we should have time limits for taking action and telling you what we are doing
• Informative – so that you know which services we need to improve
• Simple to understand and use – and checked – to make sure that it is working well and getting better.

We must meet the conditions of the Data Protection Act 1998. We will say if we intend to send you marketing material, and will only pass your details onto others with your explicit permission. The details supplied on your order are kept securely and in strict confidence. The information will only be used (unless specified otherwise) in order to process your order effectively and efficiently.